Terms and Conditions

1. ACCEPTANCE OF TERMS

By accessing or using the CA Practice Management Software ("Service") hosted at https://capms.tryzent.com ("Platform"), you ("User," "You," or "Your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Tryzent Technologies Private Limited ("Company," "We," "Us," or "Our") regarding your use of the CA Practice Management Software.

2. SERVICE DESCRIPTION

Our CA Practice Management Software is a cloud-based Software-as-a-Service (SaaS) platform designed specifically for Chartered Accountants practicing in India. The Service provides:

• Client management and communication tools
• Practice workflow automation
• Document management and storage
• Compliance tracking and reporting
• Financial management for CA practices
• Integration with regulatory filing systems
• Data analytics and reporting features

3. ELIGIBILITY AND REGISTRATION

3.1 Eligibility

To use our Service, you must:

• Be a licensed Chartered Accountant registered with the Institute of Chartered Accountants of India (ICAI)
• Be at least 18 years of age
• Have the legal capacity to enter into this agreement
• Provide accurate and complete registration information

3.2 Account Registration

• You must create an account to access the Service
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any unauthorized use of your account
• You may not share your account with others or create multiple accounts

4. SUBSCRIPTION AND BILLING

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Details are available on our Platform.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All payments must be made in Indian Rupees (INR)
• Fees are non-refundable except as expressly stated in these Terms
• We reserve the right to change pricing with 30 days' notice

4.3 Auto-Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription through your account settings or by contacting us.

4.4 Refund and Cancellation Policy

• No Refunds: All subscription fees are non-refundable under any circumstances
• Cancellation: You may cancel your subscription at any time, but no refunds will be provided for unused subscription periods
• Pro-rata Credits: We do not provide pro-rata credits for partial subscription periods
• Processing Time: Cancellations are processed immediately upon request
• Refund Timeline: As we do not offer refunds, no refund processing timeline applies
• Exception: Refunds may only be considered in cases of proven technical error in billing, at our sole discretion

4.5 Shipping Policy

As our CA Practice Management Software is a digital Software-as-a-Service (SaaS) platform delivered electronically via the internet, no physical products are shipped. Therefore:

• No shipping or delivery charges apply
• No physical delivery is required
• Access to the Service is provided immediately upon successful payment and account activation
• All services are delivered digitally through our online platform at https://capms.tryzent.com

4.6 Taxes

You are responsible for all applicable taxes, including GST, related to your use of the Service.

5. DATA PRIVACY AND SECURITY

5.1 Data Protection

We are committed to protecting your data and maintaining client confidentiality in accordance with:

• The Information Technology Act, 2000
• Personal Data Protection Bill (when enacted)
• ICAI guidelines on data protection
• Industry best practices for data security

5.2 Data Ownership

• You retain ownership of all data you upload to the Platform
• We do not claim any intellectual property rights in your data
• You grant us a limited license to process your data solely to provide the Service

5.3 Data Security

We implement industry-standard security measures including:

• Data encryption in transit and at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Backup and disaster recovery procedures

5.4 Data Location

Your data may be stored and processed in data centers located in India or other countries. We ensure adequate data protection regardless of location.

6. USER RESPONSIBILITIES AND CONDUCT

6.1 Permitted Use

You may use the Service only for legitimate business purposes related to your CA practice and in compliance with:

• All applicable laws and regulations
• ICAI Code of Ethics and professional standards
• These Terms and Conditions

6.2 Prohibited Activities

You may not:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws, regulations, or professional standards
• Upload malicious software or attempt to compromise system security
• Interfere with or disrupt the Service or servers
• Access or attempt to access other users accounts or data
• Use automated tools to extract data from the Platform
• Reverse engineer or attempt to copy the software

6.3 Content Responsibility and Risk Assumption

You are solely responsible for and assume all risks related to:

• The accuracy, completeness, and legality of data you upload
• Maintaining appropriate client consent for data processing
• Ensuring compliance with professional confidentiality requirements
• Backing up your data independently
• Any decisions made based on Service outputs
• Professional advice provided to clients using Service data
• Compliance with all applicable laws and professional standards

6.4 Risk Acknowledgment

YOU EXPRESSLY ACKNOWLEDGE AND ASSUME THE FOLLOWING RISKS:

• Technical failures or system downtime may occur
• Data processing errors or calculation mistakes are possible
• Security breaches or unauthorized access may happen
• Regulatory requirements may change without notice
• Professional liability may arise from Service use
• Client relationships may be affected by Service issues

7. INTELLECTUAL PROPERTY

7.1 Platform Ownership

The Platform, including all software, features, and content (excluding your data), is owned by Tryzent and protected by intellectual property laws.

7.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Platform solely for your CA practice during your subscription period.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Platform
• Sell, lease, or sublicense access to the Platform
• Remove or alter any proprietary notices

8. COMPLIANCE AND REGULATORY MATTERS

8.1 Professional Compliance

You acknowledge that:

• You remain solely responsible for compliance with ICAI regulations
• The Service does not replace your professional judgment
• You must verify all automated calculations and outputs
• Professional liability remains with you as the practicing CA

8.2 Regulatory Updates

We will make reasonable efforts to update the Platform to reflect changes in applicable laws and regulations, but you remain responsible for staying current with regulatory requirements.

9. SERVICE AVAILABILITY AND SUPPORT

9.1 Uptime

We strive to maintain 99.5% uptime but do not guarantee uninterrupted service availability.

9.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice.

9.3 Support

Support is provided via email at contact@tryzent.com during business hours (Monday-Friday, 9 AM - 6 PM IST).

10. DISCLAIMERS AND LIMITATION OF LIABILITY

10.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO:

• MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICE OR CONTENT
• UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION
• MEETING YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS
• COMPATIBILITY WITH ALL SYSTEMS OR SOFTWARE

10.2 No Professional Advice

THE SERVICE IS A TECHNOLOGY PLATFORM ONLY. WE DO NOT PROVIDE:

• Professional accounting, legal, or financial advice
• Guarantees regarding compliance with laws or regulations
• Validation of professional decisions or calculations
• Substitute for professional judgment or expertise

10.3 Comprehensive Liability Exclusion

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRYZENT SHALL NOT BE LIABLE FOR:

10.4 Liability Cap

IF ANY LIABILITY IS FOUND TO EXIST DESPITE THESE LIMITATIONS:

• Our total aggregate liability shall not exceed the lesser of: (a) ₹10,000, or (b) the total amount paid by you in the 6 months immediately preceding the claim
• This cap applies regardless of the legal theory of liability
• Each claim must be brought within 12 months of the incident giving rise to liability

11. INDEMNIFICATION

11.1 User Indemnification

You agree to defend, indemnify, and hold harmless Tryzent Technologies Private Limited, its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

11.2 Scope of Indemnification

This indemnification obligation includes:

• Legal defense costs and attorney fees
• Settlements and judgments
• Regulatory fines and penalties
• Costs of compliance proceedings
• Reputational damage claims

12. TERMINATION

12.1 Termination by You

You may terminate your subscription at any time through your account settings or by contacting us.

12.2 Termination by Us

We may terminate your access immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Violate professional standards or regulations

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• You may download your data for 30 days after termination
• We may delete your data after the retention period
• All accrued fees remain payable and non-refundable
• Our liability and obligations under these Terms shall survive termination
• Your indemnification obligations shall survive termination

13. FORCE MAJEURE

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures of third-party services.

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

15. MODIFICATIONS TO TERMS

We may modify these Terms at any time by posting updated Terms on the Platform. Continued use of the Service after modifications constitutes acceptance of the new Terms. Material changes will be notified via email.

16. SEVERABILITY

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Tryzent Technologies Private Limited regarding the Service and supersede all prior agreements and understandings.

18. CONTACT INFORMATION

For questions about these Terms or the Service, please contact us at: